Contact Us
Have questions about OEC.sh? Want to discuss your Odoo hosting needs? We're here to help.
Frequently Asked Questions
Common questions about contacting OEC.sh support
How do I contact OEC.sh support?
You can reach OEC.sh support through our contact form on this page, or email us directly at hello@oec.sh. For documentation and self-service help, visit our help center at doc.oec.sh.
What are OEC.sh support hours?
Our support team monitors inquiries during business hours (Monday-Friday, 9 AM - 6 PM CET). For urgent infrastructure issues, our monitoring systems operate 24/7 and will alert our on-call team.
How fast is OEC.sh response time?
We aim to respond to all inquiries within 24 hours on business days. Priority support customers on Agency and Enterprise plans receive faster response times, typically within 4-8 hours.
Can I get help migrating from another Odoo hosting provider?
Yes! We offer migration assistance for customers moving from Odoo.sh, self-hosted setups, or other providers. Contact us with details about your current setup and we will help plan your migration.
Do you offer phone support?
We primarily provide support via email and our contact form to ensure detailed, documented responses. Enterprise customers can arrange scheduled calls with our team for complex technical discussions.
Need More Help?
Explore our resources or check out our pricing to get started with OEC.sh